The Comfort Exchange warranty is for those who are unsure they will enjoy the feel and comfort of their new mattress. By purchasing this warranty you will be given 30 days trial with your mattress. This warranty is dependent on your purchase of one of our mattress protectors and on the mattress remaining stain, smell and damage free at time of exchange. This warranty can not be claimed for full refund of product. The customer will receive full store credit for product to use towards any other mattress we carry that will fit their comfort need better.